Karen Kesler manages the Content Experience organization in the Windows Devices Group at Microsoft. The org creates content experiences focused on engaging customers, developers, and partners to do more with Windows devices and find delight in those experiences. She’s passionate about the way a friendly, human voice and tone makes every digital experience better, and has brought a fresh approach to the user interface in Windows, Xbox, and Surface devices. She and her team are leading content innovation in the emerging realm of digital assistants and bots, where “personality” plays a huge role in how customers interact with these virtual agents and how bots interact with each other.
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