We try to implement governance to make our content strategies stick, and it doesn’t work. Writers don’t follow our voice guidelines, marketers ignore our message architectures, developers create apps without considering content. This sucks, and it’s time to own our part in creating this situation. While we’re comfortable talking about the new demands on our content, we’re afraid to ask deeper questions. Why is the business environment changing so quickly? What does that mean for our business model, our siloed organizational structure, our “waterfall” development process, the way we hire vendors and agencies? It’s time to recognize that content strategy is just one piece of the challenge of digital transformation.
Governance can only sustain culture, it can’t create it. The cultural change we need is broader than content strategy, incorporating practices we know little about: service design, agile development, cross-functional teams, and the Lean Startup. Let’s embrace this reality and choose to start changing our organizations’ cultures today. In this session, you’ll learn:
Why the most significant content strategy case studies are part of wider digital transformations
Why our attempts at governance fail, and what governance looks like when it’s backed by digital transformation
How the underlying changes affecting content affect other parts of the business, and how we can work with other practices to reach shared objectives
How we can take our own advice by developing our messaging beyond “content is important,” and start working with others to change the culture of our organizations
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